I do the job for RockTenn corp all thire 260 crops use dell , dell received the many Computer system’s for the plant I do the job in with out a hitch , so why cant you obtain 1 sent into a non corprate custermer
December 16, 2015 at seven:23 pm On this site & your FB page I see Many people hold the similar challenge. We ordered an item from you & was explained to the get was cancelled. To our edge a Supervisor spelled out that the purchase was cancelled since the order was coded as an illegal get -Which means that something within get was not obtainable. In lieu of being straightforward & telling us that, you lied & reported we cancelled our order & then directed us to purchase solution at a greater price.
November 27, 2017 at 11:53 pm For the final week I are awaiting Dells cyber Monday sale. My iMac died unexpectedly quite a few weeks back and my Youngsters begged for the Dell Computer system. My son Primarily mainly because he has two surgeries coming up to get rid of a tumor from his jaw which they worry is cancerous. His 1st surgical procedures is tomorrow so I wanted to shock him. I waited inline all day. I used to be signed into my account. I'd my payment saved to my account. I had the item in my cart. All I had to do was anticipate the countdown on the internet site to strike 6pm.
Effectively this isn't it. Thinking that This is often simply a blunder I termed customer care to examine the status on the buy. To begin with it was a protracted wait time (perfectly Alright it’s typical I guess), then the rep who picked up the decision was nearly impossible to be aware of what he was indicating. And don’t get me Completely wrong English is just not my initially language either but I am calling customer care.
Tell me Is that this how you wish me describing your solution when the arrive at me and talk to “So How will you like your Dell?” They have no idea the storm they've walked into.
Over the third working day, after transport the laptop I checked my FEDEX monitoring # only to notice that it had been in Houston TX, continue to not even in the mend Centre. This is not expedited.
February nine, 2016 at eight:fifty one pm I ordered a two in 1 as a present and experienced it mailed to the individual. I obtain an e mail stating the cargo continues to be processed for shipping. After the monitoring selection in no way up-to-date I called fedex. They said they built the label for it but under no circumstances acquired the items from Dell. I contact dell and so they said there is one thing Improper While using the label they don't know where the package deal is And they'd simply call again within just 24 several hours. You by no means known as back again. Then I get in contact with some other person and he states very well I will buy you a completely new one to replace it and have it delivered in 4 days confirmed. Considering the fact that at this point I happen to be ready around a week for a longer time then when it must have been at first shipped. Upon acquiring that affirmation email I see which the Mcafee subscription was not requested. After i call to acquire it put back again on and conversing with over again A different impolite staff, he tells me perfectly it wont be delivered until eventually 2/19 earliest not the 4 times I were promised. He suggests he can provide me some compensation but will not know the amount but He'll convey to me when it is delivered. Then proceeds to convey perfectly what Are you interested in me to do about it. I attempt to chat to reps two times Nonetheless they choose for good due to the fact They are really managing multiple chats.
All I can see are your rants that You can't get someone who speaks in ENGLISH, Dam. I want to know your Most important problem making sure that I could get you the proper number to phone. or I may get you an alternate solution
And they get in touch with that “Convey Repair service”? Significantly, what first rate company believes that is certainly Convey assistance? I don’t Have a very backup computer or Ipad. This computer is applied scarcely 3 months and it has brought on me much strain and stress. Why can’t they switch this clearly defective computer as it is so new? I have questioned them from the start to exchange it as I'd a really undesirable sensation about this with items heading Mistaken proper out in the box. Any organization that values their track record would realize that this computer was faulty correct from the start and would do the honorable thing and exchange it since it is so new. My whole spouse and children is upset. What commenced out for being a great reward for their mother and grandmother has turned out to generally be practically nothing but anxiety for me and a huge disappointment.
incompetent, time losing, no awareness or worry to solve the trouble. I like how they bounce the obligation from rep to rep, you are able to’t call them back again or keep anyone liable for their incompetence. spoke to four distinct reps, two supervisors…….what a joke. I gained’t be purchasing dell solutions any longer.
February eleven, 2014 at nine:forty seven pm So I had been about to rant and rave about Dells’ full lack of data, disrespect of people, : Having said that I've determined after studying each of the comments on below and on OTHER web-sites of Dell’s lower than mediocre assistance and companies, that apparently WE AS Buyers Never Subject, providing Mr. Michael Dell and the rest of the company planet are earning their hundreds of thousands.
February 21, 2014 at nine:31 am I have been on keep for two days now and transferred from agent to agent and cannot get anybody to assist me with my issue. I have emailed and remaining cellphone messages While using the product sales agent that served me purchase my system, but he received’t return my calls/e-mails. This is undoubtedly the worst customer care I have acquired from a corporation in my existence.
ninety nine. I signed it and noticed the title Mico Tech. This was not Dell nevertheless both up right up until I finished the types direct me to believe this corporation was part of Dell. I used to be upset with Dell, but who do you Get in touch with ? I'd called the Dell provider number. A brief time later Irealized iI never ever got a affirmation for my provider call in Oct and none for November. In December I went on my laptop and could not get usage of the Internet. I identified as Dell Tech support along with the tech tried for 90 minutes to generally be accessibility, but without having capacity to open up the net he couldn’t do just about anything. He informed me we might had to backup all my information and facts and reset the laptop computer again to manufacturing unit settings. As I had been signing the papers to do that we got entry and imp source he swiftly took control. He explained to me he noticed no report that I experienced spoken to any individual at Dell in Oct or November. He also said Dell Technical is there to repair every little thing. They in no way referred anybody to a third party. He mentioned I'd paid out For added support and will in no way have pai The cash to another corporation. He showed me points he was discovering that should never ever be there. It took him two hour. He they instructed me tobonly simply call the selection that appeared on my Dell report. He apologized for what experienced transpired. He assured me I would be getting a report and also to use the data when I referred to as. I made a decision to generate Mr. Dell. Consider a couple of squander of your time. A person in the Highly developed Specialized Assist region named. He questioned what did I be expecting Dell to accomplish. I compensated to an organization which was not Portion of Dell. I attempted to explain I called the Dell variety so it absolutely was a Dell one who mentioned I essential this additional safety. He just did not recognize. I had been known as by someone else but I wasn't household. Also, the one who named sent me an e-mail with his immediate range. I named only to obtain someone from Tech assistance who insisted he could help. Eventually he agreed to transfer me. Soon after holding on five minutes A different Tech guidance man or woman obtained about the cellular phone and insisted he would be encouraging me. When I refused he mentioned he wouldn't transfer me and could not. So I'd a single Tech who could transfer and An additional who couldn't. I instructed him I had been hanging up and said very good bye. I hardly ever received a get in touch with from the individual I had been Keeping on for. I sense I need to acquire this for the Lawyer Normal. Dell is conscious they have complications, nevertheless they do not shield us. For a Computer system purchased in August 2015 and a notebook in September 2015, I should not must demand complex help 6 plus situations.
Purchased a desktop Personal computer; inadvertently gave Dell a CC that was cancelled by me shortly after putting the get as we believed there have been bogus expenses on it.